Please reference our Terms & Conditions and Privacy Policy.

<div style="border: 0px solid rgb(229, 231, 235); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; color: rgb(0, 0, 0); font-family: &quot;Domaine Text&quot;; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="border: 0px solid rgb(229, 231, 235); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent;"><div style="border: 0px solid rgb(229, 231, 235); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; transition-duration: 0.15s; transition-property: color, background-color, border-color, text-decoration-color, fill, stroke, opacity, box-shadow, transform, filter, backdrop-filter, -webkit-backdrop-filter; transition-timing-function: cubic-bezier(0.4, 0, 0.2, 1);"><div style="border: 0px solid rgb(229, 231, 235); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; transition-duration: 0.15s; transition-property: color, background-color, border-color, text-decoration-color, fill, stroke, opacity, box-shadow, transform, filter, backdrop-filter, -webkit-backdrop-filter; transition-timing-function: cubic-bezier(0.4, 0, 0.2, 1);"><div style="border: 0px solid rgb(229, 231, 235); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; display: block; padding-top: 0px; transition: max-height 0.3s ease-out 0s, padding 0.3s ease 0s;"><div style="border: 0px solid rgb(229, 231, 235); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; padding-bottom: 1rem;"><p style="border: 0px solid rgb(229, 231, 235); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; margin: 0px 0px 1rem; color: rgb(45, 42, 36); font-family: &quot;Domaine Text&quot;; font-size: 16px; line-height: 24px;">Please reference our <a href="https://www.thesill.com/pages/terms-conditions" style="border: 0px solid rgb(229, 231, 235); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; color: rgb(0, 123, 95); text-decoration: inherit; font-family: &quot;Domaine Text&quot;; font-size: 16px; line-height: 24px;">Terms &amp; Conditions</a> and <a href="https://www.thesill.com/pages/privacy-policy" style="border: 0px solid rgb(229, 231, 235); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; color: rgb(0, 123, 95); text-decoration: inherit; font-family: &quot;Domaine Text&quot;; font-size: 16px; line-height: 24px;">Privacy Policy.</a></p></div></div></div></div></div></div>

Where I find out more about security and privacy?

the-sill

Security & Privacy

How will my plant arrive?

What if my order is a gift?

Do I have to repot my plant once it arrives?

Where can I find plant care support?

My plant arrived healthy but now is not doing well. What should I do?

My plant arrived damaged, what do I do?

Why does my planter not have a drainage hole?

What if I’m interested in placing a large order?

What payment options do you offer?

Why does my plant look different from the website?

Why is my discount not working at checkout?

Does The Sill carry product from other brands?

Common Questions

Why do you also offer faux plants?

What are they made of?

But plastic?

How do I dispose of a faux plant?

Faux Plants

What happened to the rewards program?

Reward Program

How do your subscriptions work?

What is special about your subscriptions?

Why does your pet friendly subscription cost more?

Do subscriptions come potted?

When will I receive my subscription box?

How do I pause or cancel my subscription?

Can I modify or swap my subscription?

Can I gift a subscription?

Can I use a promo or referral code to purchase a subscription?

Monthly Subscriptions

Do you have an order minimum for corporate gifting orders?

Do you offer a guarantee for corporate orders?

When do I need to place my order by?

Where can you ship and how much does it cost?

Do you offer any discounts?

Can I customize my gifts?

Can I include my own card with the gifts?

Can I purchase gift cards in bulk?

Do you offer virtual workshops for corporate clients?

Corporate Gifting

What is Afterpay?

How do I use Afterpay?

How do I know if an item is eligible for Afterpay?

How does the payment schedule work?

When will my items be delivered if I use Afterpay?

Is there a limit to how much I can spend on a single transaction?

How do I return or exchange an item purchased using Afterpay?

Can I use Afterpay in your retail locations?

Where can I find out more about Afterpay?

Afterpay