Common Questions

How will my plant arrive?

Our number one priority is that our plants arrive in happy, healthy condition. You never know what adventures a plant can get into making its way to your home! Our plants ship in their nursery grow pot to allow for a safe and comfy ride all the way t

What if my order is a gift?

First, lucky them! Second, on our cart page you’ll find an option to add a gift note. You can rest assured that all orders are shipped without pricing information and include directions on how to access our digital Care Library for plant care instruc

Do I have to repot my plant once it arrives?

The short answer is, no. First, let your plant acclimate to its new environment. Place the plant in the spot you plan to keep it in. Let it settle in for about two weeks. After two weeks, your plant has adjusted—your home’s light levels and temperatu

Where can I find plant care support?

Plant Care Library: Simply look up the name of your plant for easy-to-follow care instructions. Gift recipients receive instructions on how to care for their plants in their package, too.

My plant arrived healthy but now is not doing well. What should I do?

If your plant arrived healthy but is no longer doing well, reach out to us with photos. We’re happy to help figure out what’s going on. Sometimes plants need a few weeks to acclimate to their new environment: your home or office. However, if your pla

My plant arrived damaged, what do I do?

We guarantee your plants will arrive in happy, healthy condition. If not, we replace them for free as part of our 30-Day Customer Happiness Guarantee. It’s natural for live plants to show minor signs of stress after transit but if the damage is beyon

Why does my planter not have a drainage hole?

Our line of earthenware planters includes options both with and wit

What if I’m interested in placing a large order?

For large orders (quantities greater than 25) or corporate gifting inquiries, please fill out our

What payment options do you offer?

We accept all major credit cards, PayPal, Apple Pay, Google Pay, an

Why does my plant look different from the website?

Why is my discount not working at checkout?

Our discount codes can be applied to live plants, faux plants, our blooming collection, and planters. Some restrictions apply to accessories, marked-down products, limited edition sale collections, and products made by third-party vendors (learn more

Does The Sill carry product from other brands?

We carry an assortment of products from independent makers and bran