Do you offer a guarantee for corporate orders?Updated 2 years ago

Your gift recipients are covered by the same 30-Day Guarantee that all customers of The Sill enjoy. If one of your recipients’ orders arrives damaged, they can reach out to us with photos within 30 days of receipt to enjoy our 30-Day Customer Happiness Guarantee.

We recommend Corporate Gift recipients replace their orders with us directly. However, gift recipients can also bring their gift to any of our shops for a replacement. They just need to bring their shipment’s packing slip with them so we can reference the sender’s order number. Plant availability differs by location, so substitutions should be expected.